Change and Transition are two processes that people experience in response to a change that comes into their life. While these processes may appear to be similar, there is a significant difference between change and transition management. Change is situational, external, focused on the outcome, and occurs quickly. Transition is a psychological process that occurs when people are dealing with a new situation. It happens internally, its starting point is the ending, and it takes place over time.
THE OBJECTIVES OF TURNING POINT'S CHANGE AND TRANSITION PROGRAM ARE TO:
- Assist managers in leading an organization that is facing the impact of a significant change initiative
- Supply managers and employees with an understanding of the transition process during times of change
- Provide managers and employees wit a toolkit of resources to support themselves, other individuals and the groups with whom they work, through the change/transition
IMPORTANT MESSAGES OF THESE PROGRAMS
The secret to achieving a successful outcome is how the change - and more importantly, the transition - is managed. Change can and should be managed, clearly communicated, and rapidly implemented. Transitions need to be acknowledged and supported. Real change cannot take place unless the stages of transition have been completed. These stages are: The Ending Zone, The Neutral Zone and New Beginnings. Transitions that are not acknowledged and supported by these stages and processes tend to lead to ongoing feelings of resentment.
TIMING:
Training key managers and employees about transition management before the majority of the organization feels the impact is optimal. However, delivering a transition management program during the implementation phase not only re-energizes the process, but also helps employees address broader feelings and concerns that arise during implementation. In fact, it is rarely 'too late' to introduce a program such as this. As we all know, un-addressed problems or issues will typically carry forward and impede many other areas of the organization until they are addressed. Transition management programs address and resolve these issues.
RESULTS:
- Alignment of human systems and processes to support new business strategies
- Clear visions and actions to achieve the desired future state
- Increased participation and commitment of employees
PARTICIPANT COMMENTS FROM OUR TRANSITION WORK WITH THE BANK OF AMERICA DURING ITS MERGER WITH NATIONS BANK.
"This program sends a strong message that we care."
"This material is long overdue. Change has been a constant in our organization. This type of information needs to be shared and discussed."
"It has been great to have a forum to share honest personal and professional feelings about the impact that the merger/transition has on me."
"This program needs to be made available to everyone."
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© 2001 TPC Consulting, Inc.
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